Frequently Asked Questions

Here are some of the most frequently asked questions we get. Still have a question? Shoot us an email at hey [@] marlie.ai

Is this cheaper and better than human or answering service?

Marlie's AI Answering Service surpasses traditional services by delivering superior, AI-driven customer interactions at a fraction of the cost. Operating 24/7, it provides consistent, high-quality service, including handling complex queries and learning from each interaction to improve over time. Unlike variable human services, Marlie Ai ensures reliability and precision in every call. It's not just more affordable; it's a smarter, more efficient solution, offering scalability and enhanced customer experience that traditional services can't match.

Marlie Ai has been proven to achieve over 98% accuracy in handling customer requests. By deeply understanding your business needs and leveraging advanced natural language processing (NLP) and machine learning algorithms, Marlie Ai understands the nuances of human speech, allowing it to accurately interpret and process customer inquiries, even when they involve complex or special requests. Additionally, it's constantly learning from interactions, which means its accuracy improves over time. In the rare event of uncertainties or ambiguities in a conversation, Marlie Ai is programmed to ask clarifying questions to ensure the request is handled correctly.

Yes! We offer a 2 week free trial completely free, with no credit card required to get started. This gives you the opportunity to experience how Marlie Ai can transform your business phone experience and capture opportunities you might be missing.

Our pricing is designed to be affordable and flexible for businesses of all sizes. Plans start at just $49/month for up to 250 minutes of AI call handling. Visit our pricing page for full details on our plans and volume discounts for larger businesses.

Our AI receptionist sets up in just minutes! We pull in your company-specific data from your website and Google Business profile to create a customized AI that knows your business. Our guided setup process helps you through a few quick settings and a test call, then you're ready to go live with your new AI Answering Service.

Marlie Ai is designed with a variety of customer-friendly voices you can choose from. For a truly personalized experience, you can also train Marlie Ai directly on your voice or anyone else's voice you'd like! This creates a seamless brand experience for your customers.

No, you don't! Most customers simply forward their current phone number to Marlie Ai when they want the AI to answer calls. This is a simple and straightforward process using your existing phone service or VOIP system. We'll guide you through the setup process.

No. You keep your existing phone setup numbers. We integrate with everyone.

It's incredibly easy. We'll create a dedicated phone number for you when you sign up. Then you simply forward calls to your Marlie Ai number whenever you want the AI to handle them - after hours, during busy periods, or whenever you choose. No complex integration required.

Yes, all calls are recorded, transcribed, and securely stored in your Marlie Ai dashboard. You can review conversations, download recordings, and gain valuable insights from customer interactions at any time. This helps you understand customer needs and continuously improve your service.

Yes, conversations are recorded for quality and training purposes, with full transparency and consent in line with privacy laws. You have complete control over this feature and can opt in or out according to your business needs and compliance requirements.

Absolutely! Our AI Answering Service can notify you via email and/or text message whenever a new call comes in, giving you the information you need to prioritize follow-ups. You can customize notification settings based on your preferences and business needs.

Yes, Marlie Ai works seamlessly with Google Voice. During our setup process, we'll guide you through linking your new Marlie Ai number with your Google Voice account so you can maintain your existing phone setup while adding powerful AI capabilities.

No technical knowledge is required to use Marlie Ai. Our platform is designed to be user-friendly and accessible to everyone. If you do have a technical team that wants to work on custom integrations, we're happy to collaborate on more advanced solutions.

Absolutely! We offer a free consultation for all new customers, and our dedicated support team is available to answer your questions at any time. We're committed to making your experience with Marlie Ai as smooth and successful as possible.

Still have questions? We're here to help!

Contact Our Team
Easy onboarding

Get set up in minutes

Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.